IIA Customer Assistance by Nexterix

In the fast-paced world of intermodal trucking, every minute counts. One delayed agreement, one insurance error, or one missing document can mean a truck sitting idle, a load lost, and a revenue opportunity slipping away. That’s why Nexterix provides 24/7 UIIA customer assistance — ensuring that carriers, brokers, and intermodal operators stay compliant, connected, and moving forward at any hour.

Whether you’re registering with the Uniform Intermodal Interchange and Facilities Access Agreement (UIIA) for the first time or managing ongoing compliance, Nexterix makes it easier, faster, and less stressful — day or night.

🚛 Why Round-the-Clock UIIA Support Matters

The trucking and logistics industry doesn’t trucking management software operate on a 9-to-5 schedule — and neither should your support team. Loads get dispatched on weekends. Insurance policies update at midnight. A driver may need terminal access in the early morning hours. These critical touchpoints require real-time support that can’t wait until “normal business hours.”

With 24/7 UIIA assistance, Nexterix ensures:

• No downtime due to expired or unverified agreements

• Immediate help when carriers or terminals face access issues

• Peace of mind knowing you always have an expert one call or click away

• Rapid response for last-minute updates or emergencies

📋 What Nexterix’s 24/7 UIIA Support Includes

Our commitment goes beyond basic help desk service. We offer live, expert-level UIIA assistance to resolve issues before they become problems.

Here’s what you can expect:

✅ Real-Time Agreement Management

Need to register a new carrier at 2 a.m.? No problem. Nexterix helps with:

• Initial UIIA registration and setup

• Insurance documentation submission

• Equipment provider agreements

• Real-time status verification

• Digital signature and file uploads

We monitor your agreements for accuracy and completeness 24/7, so your compliance never sleeps.

✅ Live Issue Resolution for Terminals and Carriers

If your driver is denied terminal access due to a paperwork issue, Nexterix jumps in immediately:

• Confirm UIIA status with the IANA (Intermodal Association of North America)

• Contact insurance companies directly if updates are pending

• Expedite verification with equipment providers

• Provide documentation to terminals on your behalf

We turn disruptions into solutions — quickly and professionally.

✅ Insurance Coordination Around the Clock

Insurance updates are one of the biggest causes of UIIA rejections. Nexterix’s 24/7 service includes:

• Monitoring your insurance expiration dates

• Ensuring COI (Certificates of Insurance) meet UIIA requirements

• Working directly with your insurance agent to avoid delays

• Real-time flag resolution for liability, cargo, or trailer interchange coverage gaps

Your policy changes may be automated — but we add the human intelligence to catch and fix issues before they affect operations.

✅ Global Time Zone Coverage for Nationwide & Cross-Border Fleets

Operating across time zones? Whether your team is based in California, Chicago, or New York — or running cross-border shipments into Canada — Nexterix aligns with your schedule.

• Support teams ready in all U.S. time zones

• Help available during U.S. holidays and weekends

• Assistance tailored for small carriers, large fleets, and freight brokers alike

🌐 Technology + Human Support = Complete UIIA Coverage

Nexterix offers a robust UIIA compliance platform, complete with:

• Automated reminders for renewals and expirations

• Secure digital document storage

• Direct integration with IANA’s UIIA database

• Custom reports and dashboards

But what makes us different is our live support — available 24/7 to walk you through problems, fix errors, and offer guidance from real, trained UIIA professionals.

We combine cutting-edge logistics technology with the human help you need when the unexpected happens.

💬 What Our Clients Say

“A driver got turned away from a terminal late on a Friday night. We contacted Nexterix, and within 20 minutes, they resolved the issue and sent verification directly to the terminal. That kind of support is priceless.”
— Intermodal Dispatcher, New Jersey

“Their 24/7 service isn’t just a slogan — it’s real. We’ve used it at 3 a.m., during storms, and over the holidays. Every time, someone knowledgeable was there to help.”
— Fleet Manager, Georgia

✅ Conclusion

Compliance is critical. Delays are expensive. And in trucking, time is money. That’s why Nexterix offers 24/7 UIIA customer assistance — ensuring your operations stay compliant, your drivers stay on the move, and your business stays profitable.

Don’t let paperwork, insurance gaps, or agreement errors cost you loads or reputation. With Nexterix, help is always available — any time, any day, anywhere.